HealthPOWER! Prevention News (Fall 2011)—TEACH 

What They're Saying About: TEACH

"Our hospitalist physicians have made a great commitment to go through the TEACH program: three-quarters of them have attended TEACH training and one is now a TEACH facilitator.

Since our hospitalist physicians began doing TEACH training about 2-3 years ago, I have seen the number of phone calls with complaints, the number of congressional letters with complaints, and the number of phone calls by the nursing staff to discuss patient complaints decrease by at least 80 percent on the general medicine inpatient wards.

Of course, the reasons for this are multi-factorial, but I do fully feel, having taken the TEACH program myself, that the TEACH program has played a big part in this marked decrease."

Joe Lezama, M.D.,
Chief, Medical Service

James A. Haley Veterans Hospital
Tampa, FL

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