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Telephone Lifestyle Coaching (TLC) Program

Telephone Lifestyle Coaching Program—Convenient one-on-one coaching over the phone

Telephone Lifestyle Coaching (TLC) helps Veterans learn to live healthier lives and reach wellness goals by providing personalized coaching over the phone. Experienced coaches work with Veterans to develop a tailored action plan in areas such as weight management, eating wisely, managing stress and more. TLC coaches are available by phone so Veterans can participate when and where they want—there’s no need for a visit to a medical center or CBOC to participate.

Three easy steps to healthy living:

1. The Veteran and their primary care team (PACT) discuss TLC and a referral is made
2. A TLC coach calls the Veteran and enrolls them in the program
3. The coach and Veteran work together over a series of calls to set goals and work on a plan to achieve them

In FY 2018, VHA will offer TLC in 20 locations, with plans to expand the program in the coming years. Current locations include:

VISN 15—7 sites

  • Harry S. Truman Memorial Veterans Hospital, Columbia, MO
  • VA Eastern Kansas Health Care System, Topeka, KS
  • Kansas City VA Medical Center Kansas City, MO
  • Robert J. Dole VA Medical Center Wichita, KS
  • Marion VA Medical Center, Marion, IL
  • John J. Pershing VA Medical Center, Poplar Bluff, MO
  • VA St. Louis Health Care System, St. Louis, MO

VISN 23—8 sites

  • Fargo VA Health Care System (HCS), Fargo, ND
  • Royal C. Johnson Veterans Memorial Med. Center, Sioux Falls, SD
  • VA Black Hills Health Care System, Hot Springs, SD
  • Minneapolis VA Health Care System, Minneapolis, MN
  • VA Central Iowa Health Care System, Des Moines, IA
  • Iowa City VA Health Care System, Iowa City, IA
  • Omaha–VA Nebraska Western Iowa Health Care System, Omaha, NE
  • St. Cloud VA Health Care System, St. Cloud, MN

VISN 8—1 site

  • West Palm Beach VA Medical Center, West Palm Beach, FL

VISN 6—1 site

  • Durham VA Medical Center, Durham, NC

VISN 19—2 sites

  • Ft. Harrison, MT – VA Medical Center and Ambulatory Care Clinic, Fort Harrison, MT
  • Oklahoma City, OK – Oklahoma City VA Health Care System, Oklahoma City, OK

VISN 4—1 site

  • VA Butler Healthcare, Butler, PA

Coaching is being provided through a contract with OptumServe and is being funded through a partnership between NCP and the VHA Office of Rural Health with the goal of helping Veterans live healthier lives. The program will be reviewed annually to make sure it is meeting goals and may be expanded to include additional sites based on funding and program objectives.

Questions regarding the TLC program may be directed to Sophia Hurley, MSPT at Sophia.Hurley@va.gov.

Additional Content

TLC Tri-Fold Brochure

TLC Tri-Fold Overview Brochure


TLC Factsheet How TLC Works
TLC Factsheet - How TLC Works